Refund policy

Bazcode aims to provide a safe buying experience. This page explains refund conditions for different product types.

1. Hosted bots (monthly subscription)

• Within the first 72 hours: full refund if the bot cannot be deployed due to a Bazcode-side technical issue.
• After successful deployment: subscriptions are non-refundable because server resources are allocated.
• Auto-renewal: renewals are charged from your Bazcode wallet. You can cancel auto-renewal before the period ends.

2. Downloadable products (scripts, plugins, themes)

• Before download: full refund if no license has been issued yet.
• After download: no refund due to the digital nature of the product, unless there is a material mismatch with the listing.
• Material mismatch: if the product fundamentally differs from its description, open a ticket within 7 days of purchase.

3. Windows apps & similar tools

• Same as downloadable products — no refund after license delivery unless there is a material mismatch.

4. How to request a refund

To request a refund:

• Sign in to your dashboard
• Open a new ticket under Tickets with subject “Refund request”
• Include your order number and reason
• Our team will respond within 48 hours

5. Refund method

Approved amounts are credited to your Bazcode wallet. You may withdraw to your preferred payout method if eligible.

6. Non-refundable cases

• Issues caused by your own server or environment
• Dissatisfaction with features not clearly stated on the product page
• Change of mind after a successful download
• Abuse of services or violation of usage rules